Köpvillkor

Goeras Beauty & Cosmetics AB operates the business of beaute.se and the following terms and conditions apply to this business. In the event of a dispute beaute.se will follow the recommendations of the General Complaints Board. In order to shop at beaute.se, you must be of legal age or have parental consent.

Org: 559337-2799

Domherregatan 10

302 66 Halmstad

Prices

Prices of beaute.se are quoted in Swedish kronor (SEK) and include 25% VAT. We offer free shipping over 599 SEK within Sweden and include 25% VAT. Shipping includes the cost of shipping, packaging and handling fee.

Price guarantee

Our price guarantee is one of our most important promises. We offer you the best regular prices on the market, if you find the product at a lower price in another Swedish shopwe will refund the difference.

The guarantee is valid only Swedish stores both physical and internet-based. The shop must have a Swedish organisation number and be active in Sweden. The product must be in stock and therefore available for ordering. The price guarantee applies to the competitor's regular price(note: not discounted products). We will refund the difference up to 10 days after your purchase.

If you find your product cheaper in another shop, please emailhej@beaute.se and link to the store in question and we will refund the difference. In the case of a physical store, please provide us with your organisation number and telephone number so that we can check the price.

Delivery delays

We dispatch all our packages at 5pm every working day and the expected delivery time for the order placed is 3-7 working days. In case of delivery delays, it is the customer's responsibility to contact beaute.se and request an explanation, no compensation will be awarded to the customer for delivery delays. Beaute.se delivers all its parcels with DB Schenker.

Right of withdrawal

According to the Distance & Home Selling Act, you as a consumer (not a business) have the right to cancel your purchase within 14 days. In order for the right of withdrawal to apply, you as a consumer must notify us within 14 days after picking up the package from beaute.se.

Exceptions to the right of withdrawal

The product should be unbroken and unused but by law you as the consumer have the right to ensure its characteristics and functions. When exercising the right of withdrawal, we have the right to make a depreciation deduction in cases where the product has been handled to a greater extent than necessary. The depreciation is something that we at beaute.se assess and it is assessed on a case by case basis. Opened and/or used hygiene products will not be returned due to health and hygiene reasons. Exceptions to the right of withdrawal also apply to custom-made products that have been tailored specifically for you, such as if you ordered with engraving, or where the product has a clear personal touch according to your wishes. Also services completed where you have expressly agreed to the service commencing without the right of withdrawal. In the event of an approved cancellation, we will refund the amount of your order within 30 days.

In case of non-collection of shipments

We have the right to charge the consumer for the cost of uncollected shipments. The cost includes the freight, the return freight and the handling fee. In case of uncollected parcels we will contact the consumer. If the consumer does not respond within 30 days, we will recover the full amount paid.

Cancellation

In case of cancellation before packing of the order, nothing will be charged to the consumer. In case of cancellation after the order has been packed, we have the right to charge the consumer for the handling fee and packaging. In case of cancellation please contact us at: hej@beaute.se.

Damage

We at beaute.se are not responsible for any damage that may occur with our products. We do not guarantee any results with our products.

Complaints

In case of return, please contact us at hej@beaute.se before returning an item. The consumer is responsible for paying the return freight and ensuring that the package reaches us by beaute.se. We have the right not to make a refund until we have received the goods. In case of broken packaging and wear/damage we have the right to make a deduction from the refund.

Privacy policy

When a consumer shops with us at beaute.se, the person accepts the terms and conditions of purchase and thereby agrees that the customer's personal data is stored and processed by the company. No credit card details are stored.

Force Majeure

We are exempt from penalties for failure to perform any obligation under this Agreement if the failure is due to exempting circumstances as set out below and the circumstance prevents, impedes or delays performance. Exempting circumstances include, but are not limited to, acts or omissions of public authorities, new or changed legislation, labour disputes, blockades, fire, flood, sabotage, major accidents or similar circumstances beyond the control of the company. Force majeure also includes government decisions that adversely affect the market and products, such as restrictions on indications, warnings, sales bans, abnormal downturns in the market and the like.

Use of cookies

We use information collected to provide and personalize our online services. This may include using your information to administer product warranties. It may also include answering your questions, conducting product quality assurance and/or training our staff.

In particular, our persistent cookies help us to recognise you when you return to the site so that we can tailor content or advertising to match your interests or to avoid showing the same advertisement repeatedly. We may use third-party service providers to assist in this monitoring and analysis work.

We also use the information in our strategic analysis and our assessment of market trends and our production and reordering levels. In particular, we use persistent cookies to collect aggregate statistics that allow us to understand how users use the site and help us improve the structure of the site. We cannot identify you personally in any way.

GDPR

In order for us to (beaute.se org.nr 559337-2799) is able to process your order in the best possible way, we need to register, process and store the information you provide. When you buy from us through our online store, you give us the right to save information such as name, address, phone number, e-mail and when you as a customer (company, organization, private person) choose to buy against invoice / credit also organization alt, social security number for credit assessment.

Data is shared with our partners (shipping companies and payment services, DB Schenker & Klarna) such as name, address, phone number and email in order for them to deliver and take payment for your order. When you shop through our online store, you give us your consent to share this information with Klarna Checkout. When you visit our e-commerce site, we use cookies to save your preferences such as prices, currency, message, etc.